We aim to have the controller in your hands within 3 to 4 weeks of placing your order. If you don't see an email confirmation with your order, check your spam or junk folders.

Check the thumbsticks to see if they're positioned correctly, and try wiggling them to see if they're loose. If the thumbstick pads feel loose, remove them. Replace the thumbstick pads with new ones, or reinstall with a shim like a sliver of paper or plastic, and check to see if they feel loose.

Unfortunately, no. Currently there isn't a way to use Microsoft Currency Stored Value (CSV), Microsoft or Xbox gift card balance to pay for a Xbox Design Lab controller.

Open the Xbox Accessories app. Scroll to your Elite Wireless Controller Series 2 and select Configure. Select a profile to adjust or create a new one. Select the Edit button and in the Left stick or Right stick tab, select one of the sensitivity presets.