If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

Put simply, OtterBox provides a warranty for its products against manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. The warranty does not cover any smartphones or devices not made by OtterBox. OtterBox doesn't have a lifetime warranty.

Contact OtterBox: Once you have provided all the necessary information, you can submit your warranty claim. You can also call OtterBox customer support at 1-855-688-7269 [1]. Provide additional documentation if requested: In some cases, OtterBox may ask you to send a photograph of your product to validate the claim.

To submit a warranty claim, visit https://www.lifeproof.com/en-us/warranty-claim or call 1-888-533-0735. Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period.