If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

Put simply, OtterBox provides a warranty for its products against manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. The warranty does not cover any smartphones or devices not made by OtterBox.

OtterBox products are always complete with packaging outside and written materials inside. If the packaging is damaged, faded, sloppy, incomplete, or contains misspellings, the product it contains is likely a fake.