If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

OtterBox products feature the most advanced materials, designs and engineering. Signs of a counterfeit include poor workmanship, low quality, cheap materials, blemishes, dirt, etc.

Only if you paid for an "Accidental Damage" Geek Squad plan for your phone. Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything. Sorry, there was a problem.